WORLDWIDE SHIPPING: gIDE sells and ships products worldwide.RETURN & REFUND POLICY There will be no refund made on purchases of OnDemand and/or WebLIVE! lectures unless the order was duplicated in error (the customer was charged twice for viewing the same lecture.) DVDs and CD's may not be returned for refund or exchange (deleted) unless broken upon opening or defective upon viewing. If the item is still sealed in the original packaging, gIDE will exchange it or offer a refund based on the original method of payment. Products from opened packages will only be exchanged if deemed defective.

Replacement: In the case of a defective DVD or CD, another copy of the same product will be shipped at gIDE's expense. The product must be returned within seven (7) days and deemed defective by gIDE Customer Support in order to be eligible for a replacement.

DEFECTIVE ITEMS: If you discover what you believe is a product defect, please contact gIDE Customer Support at 1 310-696-9025. Such a defect, if any, is covered under the terms of your product's warranty. Please refer to the warranty information and other supporting documentation that was shipped with your order. (See Product Warranty section below for specific information about gIDEs product warranties.)

ELECTRONIC SOFTWARE DOWNLOADS

Using a valid gIDE Account, you can select downloadable software products for purchase in the gIDE catalog. At the time of checkout, we will obtain an authorization on the credit card you have provided. Once credit card authorization has been received, you will receive instructions in the form of a link to begin viewing your OnDemand lecture.If the transmission is interrupted in any way during download, you can use your gIDE account and password to begin the downloading process again. Once you complete your order, you will receive a separate email acknowledgment that provides information about your purchase.If gIDE cannot obtain authorization to charge the credit card submitted, gIDE will send instructions, via email, for completing the purchase.Please read the product information for Electronic Software Downloads carefully. Software download purchases are non-refundable.Electronic Software Download Sales Tax Applicable sales tax will be charged for downloadable software purchases where required by local law based on the jurisdiction in which the purchaser resides.

CONFIRMATION OF ORDER: If you have included an email address with your order, gIDE will send confirmation of your order via email. Otherwise, if no email address has been provided, you will receive a confirmation of your order by postal mail when your order is shipped.

PAYMENT METHODS: Credit Card You may pay by credit card regardless of which ordering method you use (Internet or phone). At the time your order is placed, gIDE will obtain a pre-approval from the credit card company for the amount of the order. Credit card billing occurs when your order is placed.gIDE accepts Visa, MasterCard, American Express, and Discover cards.

PLEASE NOTE: Most Debit cards and check cards have daily spending limits that may substantially delay the processing of your order.For information about alternate payment options, please review the cashier's check and wire transfer options listed in the following sections.Credit Card Security CodesgIDE requires the credit card security code for your credit card for any order. The credit card security code is an individual three- or four-digit number specific to your credit card. This code may be found either printed on the face of your card above the embossed account number (if American Express), or on the back of your card, on the signature panel (if Visa, MasterCard or Discover). Asking for and confirming your credit card's security code helps validate that you - and only you - are in the possession of your credit card and protects you from unauthorized use of your account.Check, Cashier's Check or Money Order gIDE accepts checks (personal or business.) (Delete) The check must be payable to "Global Institute for Dental Education, LLS," and include your order number and/or a copy of your order. You will be able to obtain your order number by __________. Please mail your payment to:gIDE - Global Institute for Online Education (Dental)PO Box 492196Los Angeles, CA 90049gIDE must receive your payment within ten (10) calendar days from placement of the order, or your order will be canceled. Please allow one (1) business day for gIDE to process your order after receiving payment.Wire Transfer: gIDE accepts payment in the form of bank wire transfers. If you would like to use a wire transfer to pay for your order, please follow these steps:(1) Contact gIDE at 1-310-696-9025 to place an order by phone;(2) Obtain the final dollar total of your order including tax and any applicable shipping charges from the gIDE representative;(3) Contact your bank in order to have that amount electronically transferred to the gIDE bank account identified below. To expedite processing, please reference your name and web order number also.gIDE Global Institute for Dental Educationc/o Bank of America-Los AngelesRouting transit (ABA) #: xxxxxxxxAccount #: xxxxxxxxxxAccount Type: LockboxIf your bank representative should have any questions, a Bank of America representative for gIDE's account may be reached at 1-xxx-xxx-xxxxProcessing time varies among banking institutions and can be delayed. Please allow at least one (1) business day for the processing of your wire transfer.SALES TAX gIDE purchases will include sales tax based on your shipping address and the sales tax rate in effect at the time your order is placed. If you order by phone, the gIDE sales representative will provide an estimated dollar total of your order including tax and any applicable shipping charges at the time you place your order. If the sales tax rate for the state to which your order is being shipped changes before the product is shipped, the rate in effect at the time your order was received in our system will apply.

TAX-EXEMPT ORDERS
If your order is being placed on behalf of a tax-exempt organization or individual, please call gIDEs Customer Support at 1-310-696-9025. Be prepared to provide proof of state tax-exempt status for the state where the product is being shipped. The organization or individual name on the order must exactly match the state tax-exempt certificate. Federal tax exemption certificates are not accepted.

SHIPPING OPTIONS
gIDE offers 4 convenient shipping options.Domestic Standard Shipping: This option is available on all orders over $xx0.00 for no additional charge. Products shipped via standard service are shipped via 1st class US mail.2-Day Shipping: For an additional charge, we offer this expedited shipping option via FedEx. Products shipped via two-day service prior to 1:00 p.m. PST are normally delivered by 4:30 p.m. local time two (2) business days after shipment. A street delivery address must be provided.International Standard Shipping: This option is available on all orders over $xx0.00 for no additional charge. Products shipped via standard service are shipped via 1st class US mail.International Expedited Tracking Shipment: For an additional charge, we offer this expedited shipping, via FedEx. Orders are normally delivered within 5 days. Rates vary depending on destination. A street delivery address must be provided.Signature is required for delivery: (deleted) If you will not be at the shipping address to accept delivery of your product, consider shipping the item to an address where someone you trust will be available to sign for your package. Please note that we are not able to adjust the shipping address once a package has left gIDE's warehouse. Title and risk of loss to all products will pass to you upon delivery.Undeliverable Packages: Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, please contact us to make arrangements for reshipment. Failed Delivery Attempts: Most of our carriers make three attempts to deliver a package. After three delivery attempts, the package will be returned to us.

ORDER PROCESSING
The estimated shipment date on your order is based on product availability, payment processing time, and warehouse processing time. It does not include transit (shipping) time. Payment processing will not begin until we receive all the necessary information and full payment or a full authorization, in the case of credit card and lease orders.Orders placed on the weekend or on a holiday will begin payment processing the next business day.Orders for in-stock items that are eligible for same-day shipping must be received before 1:00 p.m. PST, pending payment processing. Orders placed on the weekend or on a holiday will begin payment processing the next business day. Unanticipated changes in supply can affect product availability. Please confirm the estimated shipping lead time at the "Review Your Order" page for the most current availability information.Business days are Monday through Friday, excluding federal holidays.Please review the Product Availability section below for more information regarding order processing and product availability times.PRICES gIDE endeavors to offer you competitive prices on current gIDE products. Your total order price will include the price of the product (on the day of shipping) plus any applicable sales tax and shipping charges. gIDE reserves the right to change prices for products displayed at www.globalinstituteonline.com or any related microsites at any time.

PRODUCT AVAILABILITY
"Order lead time" is the length of time it will take us to validate your credit card, assemble the right products and package your order. "Shipping (or transit) time" is the length of time it will take for the package to travel from our warehouse to your shipping address. gIDE makes every effort to ship your product within one (1) business day upon receipt of your order (Monday through Friday) excluding Federal holidays. Lead times will begin the following business day for orders placed and credit cleared after 1 p.m. PST. Although every effort is made to ship your order according to the lead time provided, shipping dates may change due to changes in supply. If the lead time changes, gIDE will contact you via email and provide a revised shipping estimate. (delete) gIDE reserves the right to discontinue products without notice.Additional terms and conditions may apply to purchases of goods or services and to specific portions or features of the Site, including contests, promotions or other similar features, all of which terms are made a part of these Terms of Use by this reference. You agree to abide by such other terms and conditions, including where applicable representing that you are of sufficient legal age to use or participate in such service or feature. If there is a conflict between these Terms of Use and the terms posted for or applicable to a specific portion of the Site or for any service offered on or through the Site, the latter terms shall control with respect to your use of that portion of the Site or the specific service. gIDE's obligations, if any, with regard to its products and services are governed solely by the agreements pursuant to which they are provided, and nothing on this Site should be construed to alter such agreements. gIDE may make changes to any products or services offered on the Site, or to the applicable prices for any such products or services, at any time, without notice. The materials on the Site with respect to products and services may be out of date, and gIDE makes no commitment to update the materials on the Site with respect to such products and services.Accounts, Passwords and SecurityCertain features or services offered on or through the Site may require you to open an account (including setting up an gIDE ID and password). You are entirely responsible for maintaining the confidentiality of your account information, including your password, and for any and all activity that occurs under your account. You agree to notify gIDE immediately of any unauthorized use of your account or password, or any other breach of security. However, you may be held liable for losses incurred by gIDE or any other user of or visitor to the Site due to someone else using your gIDE ID, password or account.You may not use anyone else's gIDE ID, password or account at any time without the express permission and consent of the holder of that gIDE ID, password or account. gIDE cannot and will not be liable for any loss or damage arising from your failure to comply with these obligations.

gIDE REFUND POLICYHOURS OF OPERATION:
Our Customer Service team is happy to assist you Monday through Friday, between 9:00 a.m. and 5:00 p.m., Pacific Standard Time (PST.) Please call us at (310) 696-9025 or email us at info@globalinstituteonline.com. If you would like product and pricing information, you may also access this information online 24/7 at http://www.globalinstitute.com.